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ISBN (Print): 978-3-322-91285-5

ISBN (Electronic): 978-3-322-91284-8

Publication date (Print): 2001

DOI: 10.1007/978-3-322-91284-8

SO-VID: 15b2f3d9-7f00-4058-8292-4c19c7cd00d7

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Cited by 1

Blueprinting, sequentielle Ereignismethode und Critical Incident Technique
Authors: Katja Gelbrich

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Dienstleistungsmanagement Jahrbuch 2001

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