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Problems and Strategies in Services Marketing

Valarie A. Zeithaml, Leonard Berry, A Parasuraman (1986)

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Change patterns and change support features – Enhancing flexibility in process-aware information systems

Barbara Weber, Manfred Reichert, Stefanie Rinderle-Ma (2008)

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Dienstleistungsengineering und -management

Jan Leimeister (2012)

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Publication date (Print): 2017

Publication date (Online): November 22 2016

Pages: 193-213

DOI: 10.1007/978-3-658-16262-7_9

SO-VID: bda60a06-6b82-4a39-8ea1-e26acfcd9b8c

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Vom Techniker zum Modellierer – Konzeption und Entwicklung eines Smart Glasses Systems zur Laufzeitmodellierung von Dienstleistungsprozessen

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Kindheit, Jugend und Entwicklung

Most cited references 26

Problems and Strategies in Services Marketing

Change patterns and change support features – Enhancing flexibility in process-aware information systems

Dienstleistungsengineering und -management

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