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Process Mining in Action : Principles, Use Cases and Outlook
Siemens: Driving Global Change with the Digital Fit Rate in Order2Cash
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Author(s):
Gia-Thi Nguyen
Publication date
(Online):
March 15 2020
Publisher:
Springer International Publishing
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Book Chapter
Publication date (Print):
2020
Publication date (Online):
March 15 2020
Pages
: 49-57
DOI:
10.1007/978-3-030-40172-6_9
SO-VID:
387c91da-f5f7-4a1d-82e1-644b78443212
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Book chapters
pp. 3
Process Mining in a Nutshell
pp. 11
How to Get Started
pp. 15
Purpose: Identifying the Right Use Cases
pp. 27
People: The Human Factor
pp. 31
Processtraces: Technology
pp. 37
Challenges, Pitfalls, and Failures
pp. 41
Process Mining, RPA, BPM, and DTO
pp. 45
Key Learnings
pp. 49
Siemens: Driving Global Change with the Digital Fit Rate in Order2Cash
pp. 59
Uber: Process Mining to Optimize Customer Experience and Business Performance
pp. 65
BMW: Process Mining @ Production
pp. 75
Siemens: Process Mining for Operational Efficiency in Purchase2Pay
pp. 97
athenahealth: Process Mining for Service Integrity in Healthcare
pp. 109
EDP Comercial: Sales and Service Digitization
pp. 119
ABB: From Mining Processes Towards Driving Processes
pp. 129
Bosch: Process Mining—A Corporate Consulting Perspective
pp. 135
Schukat: Process Mining Enables Schukat Electronic to Reinvent Itself
pp. 143
Siemens Healthineers: Process Mining as an Innovation Driver in Product Management
pp. 159
Bayer: Process Mining Supports Digital Transformation in Internal Audit
pp. 169
Telekom: Process Mining in Shared Services
pp. 181
Academic View: Development of the Process Mining Discipline
pp. 197
Business View: Towards a Digital Enabled Organization
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