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Delivering Business Strategy Through Process Management
other
Author(s):
Roger Burlton
Publication date
(Online):
August 20 2010
Publisher:
Springer Berlin Heidelberg
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Malaysian Management Journal
Author and book information
Book Chapter
Publication date (Print):
2010
Publication date (Online):
August 20 2010
Pages
: 5-37
DOI:
10.1007/978-3-642-01982-1_1
SO-VID:
425192b2-f0a1-4c5a-bb7f-b0630ed601eb
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Book chapters
pp. 5
Delivering Business Strategy Through Process Management
pp. 39
Management of Process Excellence
pp. 57
Process Capital as Strategic Success Factor: The Lufthansa Example
pp. 73
Process Classification Frameworks
pp. 93
Taxonomy of Business Process Management Approaches
pp. 115
Process Performance Management
pp. 137
Business Process Analytics
pp. 159
Managing Regulatory Compliance in Business Processes
pp. 177
Prioritizing Process Improvement: An Example from the Australian Financial Services Sector
pp. 201
Business Process Governance
pp. 223
Business Process Management Governance
pp. 239
The Process of Business Process Management
pp. 267
The Service Portfolio of a BPM Center of Excellence
pp. 285
BPM Center of Excellence: The Case of a Brazilian Company
pp. 307
Business Process Standardization
pp. 329
BPO through the BPM Lens: A Case Study
pp. 355
Toward a Global Process Management System: The ThyssenKrupp Presta Case
pp. 369
Business Process Maturity in Public Administrations
pp. 401
Expertise in Business Process Management
pp. 423
Business Process Management Curriculum
pp. 443
Dealing with Human-Driven Processes
pp. 463
Knowledge Engineering in Business Process Management
pp. 487
Cultural Change in Process Management
pp. 515
Managing Creativity-intensive Processes: Learning from Film and Visual Effects Production
pp. 539
Global Processes and Data: The Culture Journey at Hilti Corporation
pp. 559
An Organizational Approach to BPM: The Experience of an Australian Transport Provider
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