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ISBN (Print): 978-3-642-00415-5

ISBN (Electronic): 978-3-642-00416-2

Publication date (Print): 2010

DOI: 10.1007/978-3-642-00416-2

SO-VID: 493c658b-05d0-453d-81f0-8dea065c7cd9

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Handbook on Business Process Management 1

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