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Arbeit in der Interaktion — Interaktion als Arbeit
Interaktion als Arbeit — Ziele und Konzept des Forschungsverbundes
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Most cited references23
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Emotion Work, Feeling Rules, and Social Structure
Arlie Hochschild (1979)
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Emotion work and psychological well-being
Dieter Zapf (2002)
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The Presentation of Self in Everyday Life
E Goffman, E. GOFFMAN, Erving Goffman … (1959)
