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      Dienstleistungsmarketing : Grundlagen - Konzepte - Methoden 

      Qualitätsmanagement im Dienstleistungsbereich

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      Springer Fachmedien Wiesbaden

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          E-S-QUAL

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            Measuring Service Quality: A Reexamination and Extension

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              Customer Satisfaction: A Meta-Analysis of the Empirical Evidence

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                2015
                May 14 2015
                : 199-266
                10.1007/978-3-658-05046-7_5
                7df59291-54a4-4ce5-a487-b546769617a1
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