There is no author summary for this book yet. Authors can add summaries to their books on ScienceOpen to make them more accessible to a non-specialist audience.

Related collections

Most cited references 124

Record: found
Abstract: not found
Article: not found

E-S-QUAL

Valarie A. Zeithaml, A Parasuraman, Arvind Malhotra (2016)

0 comments Cited 337 times – based on 0 reviews      Review now

Bookmark

Record: found
Abstract: not found
Article: not found

Measuring Service Quality: A Reexamination and Extension

J. Cronin, Steven A. Taylor (2018)

0 comments Cited 264 times – based on 0 reviews      Review now

Bookmark

Record: found
Abstract: not found
Article: not found

Customer Satisfaction: A Meta-Analysis of the Empirical Evidence

David Henard, David M. Szymanski (2001)

0 comments Cited 242 times – based on 0 reviews      Review now

Bookmark

All references

Author and book information

Book Chapter

Publication date (Print): 2015

Publication date (Online): May 14 2015

Pages: 199-266

DOI: 10.1007/978-3-658-05046-7_5

SO-VID: 7df59291-54a4-4ce5-a487-b546769617a1

History

Data availability:

Qualitätsmanagement im Dienstleistungsbereich

Read this book at

Related collections

HTWK Leipzig / OA-HVerlag

Most cited references 124

E-S-QUAL

Measuring Service Quality: A Reexamination and Extension

Customer Satisfaction: A Meta-Analysis of the Empirical Evidence

Author and book information

Book Chapter

History

Comments

Comment on this book

Book chapters

Similar content 584