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Electronic Business Engineering
Gestaltung von Verbesserungsprozessen: Workflow im Umfeld von Schulung und Ideenmanagement
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ARIS — Vom Geschäftsprozeß zum Anwendungssystem
August-Wilhelm Scheer (1998)
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What is Quality Control the Japanese Way?
K ISHIKAWA, K Ishikawa, K Ohnuma-Ishikawa (1985)