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Dienstleistungen im Gesundheitssektor
Management der Prozessproduktivität mit industriellen Dienstleistungen
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Most cited references42
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Interaktive Wertschöpfung
Ralf Reichwald, Frank T. Piller (2009)
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Kundenorientierung mit System
C. HOMBURG, C. Homburg (1998)