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Handbuch Dienstleistungsmarketing : Planung - Umsetzung - Kontrolle
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Author(s):
Manfred Bruhn
,
Heribert Meffert
Publication date
(Print):
2012
Publisher:
Gabler Verlag
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Book
ISBN (Print):
978-3-8349-3660-8
ISBN (Electronic):
978-3-8349-3661-5
Publication date (Print):
2012
DOI:
10.1007/978-3-8349-3661-5
SO-VID:
90a3253f-cfb2-43c9-a36d-66321edc4bc3
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Book chapters
pp. 1
Gegenstand und Besonderheiten des Dienstleistungsmarketing
pp. 65
Grundlagen des Dienstleistungsmarketing
pp. 107
Informationsgrundlagen des Dienstleistungsmarketing
pp. 161
Strategisches Dienstleistungsmarketing
pp. 273
Qualitätsmanagement im Dienstleistungsmarketing
pp. 411
Operatives Dienstleistungsmarketing
pp. 683
Implementierung des Dienstleistungsmarketing
pp. 721
Controlling im Dienstleistungsmarketing
pp. 803
Internationales Dienstleistungsmarketing
pp. 861
Entwicklungstendenzen des Dienstleistungsmarketing
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Cited by
1
Operatives Dienstleistungsmarketing
Authors:
Heribert Meffert
,
Manfred Bruhn
,
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