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The Behavioral Consequences of Service Quality

Valarie A. Zeithaml, Leonard Berry, A Parasuraman (1996)

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Core capabilities and core rigidities: A paradox in managing new product development

Dorothy Leonard-Barton (1993)

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A Conceptual Model of Service Quality and Its Implications for Future Research

A Parasuraman, Valarie A. Zeithaml, Leonard Berry (1986)

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Publication date (Print): 2012

Pages: 231-382

DOI: 10.1007/978-3-8349-6916-3_3

SO-VID: db713e05-11e6-4ebb-8f4c-ce902e07491c

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Most cited references 84

The Behavioral Consequences of Service Quality

Core capabilities and core rigidities: A paradox in managing new product development

A Conceptual Model of Service Quality and Its Implications for Future Research

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