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Dienstleistungsproduktivität
other
Editor(s):
Manfred Bruhn
,
Karsten Hadwich
Publication date
(Print):
2011
Publisher:
Gabler
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ISBN (Print):
978-3-8349-2805-4
ISBN (Electronic):
978-3-8349-6664-3
Publication date (Print):
2011
DOI:
10.1007/978-3-8349-6664-3
SO-VID:
ebd50601-0ae9-4166-8b34-6d47a36d5697
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Book chapters
pp. 35
Dienstleistungsproduktivität – Stand der Forschung und Zusammenhang zu zentralen vorökonomischen Größen im Dienstleistungsmarketing
pp. 121
Lean Management und Six Sigma als Werkzeuge zur Steigerung der Dienstleistungsproduktivität
pp. 179
Produktivitätssteigerung durch strategische Marketingplanung im Gesundheitswesen – dargestellt am Praxisbeispiel einer Augenklinik
pp. 353
Kundenbeiträge und Dienstleistungsproduktivität: Unterscheidung von „produktiven“ und „unproduktiven“ Kunden
pp. 415
Productivity in Customer Groups during a Service Experience
Cited by
2
EMOTEC-Produktivitätsmetriken
Authors:
Michel Matijacic
,
Gerald Däuble
State-of-the-Art der Produktivitätsmessung und -gestaltung im Technischen Kundendienst
Authors:
Michel Matijacic
,
Gerald Däuble
See all cited by