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Handbuch Changemanagement im Krankenhaus : 20-Punkte Sofortprogramm für Kliniken
Ziele und Entwicklungsstufen der Qualitäts- und Risikosteuerung
other
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Six Sigma als Projektmanagement für höhere Kundenzufriedenheit und bessere Unternehmensergebnisse
Armin Töpfer (2007)
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Total Quality Management as a Holistic Management Concept
Klaus J. Zink (1998)