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      Platformization in the third sector : Reframing volunteering and civil society relations as a platform transaction

      research-article
      City (London, England)
      Routledge
      logistics, volunteering, civil society, platformization, platform urbanism, platform labor

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          Abstract

          In addition to platforms in paid consumer transactions, recent years have seen the rise of platforms operating in the third sector. This raises questions on how these platforms are embedded in urban spaces as well as how they reconfigure social relations in the city. This article aims to address these questions by examining how volunteer platforms (re)organize civic and social engagement in the city and how volunteering and civil society relations are encapsulated as a platform transaction. Specific attention is paid to the role of Berlin-based volunteer platform GoVolunteer in response to the 2015 refugee ‘crisis’ in Berlin, which spurred the emergence of spontaneous citizen initiatives and a lack of state coordination. By providing a logistical solution to this social-urban crisis the platform aimed to act as digital intermediary in a time of political chaos. As GoVolunteer developed after the peak of the crisis, it leveraged on the multitude of third sector organizations present in the city, established a large team of interns carrying out the daily operational tasks behind the scenes, and developed partnerships with the Berlin Senate.

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          Most cited references31

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          Platform Competition in Two-Sided Markets

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            Vagabond Capitalism and the Necessity of Social Reproduction

            Cindi Katz (2001)
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              The age of responsibilization: on market-embedded morality

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                Author and article information

                Journal
                City (Lond)
                City (Lond)
                City (London, England)
                Routledge
                1360-4813
                1470-3629
                30 June 2021
                2021
                : 25
                : 3-4
                : 315-331
                Article
                1935773
                10.1080/13604813.2021.1935773
                8404679
                2fc18c45-d2aa-44cc-aa2d-af21f0a92a1f
                © 2021 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group

                This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License ( http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.

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                Page count
                Figures: 0, Tables: 0, Equations: 0, References: 55, Pages: 17
                Categories
                Research Article
                Special Feature: Thinking the city through work

                logistics,volunteering,civil society,platformization,platform urbanism,platform labor

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