Quality in the Service Sector: A Review

Lewis, Barbara R.

doi:10.1108/02652328910134590

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Quality in the Service Sector: A Review

Author(s): Barbara R. Lewis

Publication date Created: May 1989

Publication date (Print): May 1989

Journal: International Journal of Bank Marketing

Publisher: Emerald

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Most cited references 21

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Breaking Free from Product Marketing

G. Shostack (1977)

0 comments Cited 229 times – based on 0 reviews      Review now

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A Role Theory Perspective on Dyadic Interactions: The Service Encounter

Carol Surprenant, John Czepiel, Evelyn Gutman … (1986)

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How to Design a Service

G. Shostack (1982)

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Author and article information

Journal

Title: International Journal of Bank Marketing

Abbreviated Title: Intl Jnl of Bank Marketing

Publisher: Emerald

ISSN (Print): 0265-2323

Publication date Created: May 1989

Publication date (Print): May 1989

Volume: 7

Issue: 5

Pages: 4-12

Article

DOI: 10.1108/02652328910134590

SO-VID: 5b9ca884-420d-43e2-ac4a-d208f8aaf1f4

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