Managing the transition from products to services

There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

Abstract

Related collections

Most cited references 4

Record: found
Abstract: not found
Article: not found

Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services

Eugene Anderson, Claes Fornell, Roland T. Rust (1997)

0 comments Cited 194 times – based on 0 reviews      Review now

Bookmark

Record: found
Abstract: not found
Article: not found

Cutting Corners and Working Overtime: Quality Erosion in the Service Industry

Rogelio Oliva, John D Sterman (2001)

0 comments Cited 80 times – based on 0 reviews      Review now

Bookmark

Record: found
Abstract: not found
Article: not found

The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions

Richard Chase (1981)

0 comments Cited 76 times – based on 0 reviews      Review now

Bookmark

All references

Author and article information

Journal

Title: International Journal of Service Industry Management

Abbreviated Title: Int J of Service Industry Mgmt

Publisher: Emerald

ISSN (Print): 0956-4233

Publication date Created: May 2003

Publication date (Print): May 2003

Volume: 14

Issue: 2

Pages: 160-172

Article

DOI: 10.1108/09564230310474138

SO-VID: 832da1d9-5185-4d3e-99d0-09eabec52525

License:

http://www.emeraldinsight.com/page/tdm

History

Data availability:

Comments

Comment on this article

scite_

1,939

2,054

Smart Citations

1,939

2,054

Citing PublicationsSupportingMentioningContrasting

View Citations

See how this article has been cited at scite.ai

scite shows how a scientific paper has been cited by providing the context of the citation, a classification describing whether it supports, mentions, or contrasts the cited claim, and a label indicating in which section the citation was made.