Customer service in business‐to‐business markets: an agenda for research

Parasuraman, A

doi:10.1108/08858629810226636

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Customer service in business‐to‐business markets: an agenda for research

Author(s): A. Parasuraman

Publication date Created: August 1998

Publication date (Print): August 1998

Journal: Journal of Business & Industrial Marketing

Publisher: Emerald

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Most cited references 7

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The Nature and Determinants of Customer Expectations of Service

A Parasuraman, L. Berry, V. Zeithaml (1993)

0 comments Cited 315 times – based on 0 reviews      Review now

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Breaking Free from Product Marketing

G. Shostack (1977)

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Problems and Strategies in Services Marketing

Valarie A. Zeithaml, Leonard Berry, A Parasuraman (1986)

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Author and article information

Journal

Title: Journal of Business & Industrial Marketing

Abbreviated Title: Jnl of Bus & Indus Marketing

Publisher: Emerald

ISSN (Print): 0885-8624

Publication date Created: August 1998

Publication date (Print): August 1998

Volume: 13

Issue: 4/5

Pages: 309-321

Article

DOI: 10.1108/08858629810226636

SO-VID: bdf66e1f-bd60-40e6-a836-54bf88a0a192

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http://www.emeraldinsight.com/page/tdm

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