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      Dienstleistungsproduktivität : Mit mobilen Assistenzsystemen zum Unternehmenserfolg 

      State-of-the-Art der Produktivitätsmessung und -gestaltung im Technischen Kundendienst

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      Springer Fachmedien Wiesbaden

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          Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services

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            Service productivity

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              Service productivity

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                Book Chapter
                2014
                August 7 2014
                : 18-29
                10.1007/978-3-658-05301-7_2
                63c9bb5b-89b5-48da-9972-1825fac7caf5
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