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Business Process Flexibility and Decision-Aware Modeling—The Knowledge Work Designer
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Process Management for Knowledge Work
Thomas Davenport (2010)
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The Decision Model
Barbara von Halle, Larry Goldberg (2009)
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Grundkurs Geschäftsprozess-Management : Methoden und Werkzeuge für die IT-Praxis: Eine Einführung für Studenten und Praktiker
Andreas Gadatsch (2013)