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Modellierung von Dienstleistungen
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Services Marketing. People, Technology, Strategy
Lovelock C., C. LOVELOCK, C. H. Lovelock (2011)
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Geschäftsprozessmanagement in der Praxis–Kunden zufrieden stellen, Produktivität steigern, Wert erhöhen
HJ Schmelzer, HJ Schmelzer, H.J. Schmelzer (2008)
- Record: found
- Abstract: not found
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BPMN 2.0 – Business Process Model and Notation: Einführung in den Standard für die Geschäftsprozessmodellierung
T. Allweyer (2009)