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Archaeology International
Architecture_MPS
Europe and the World: A law review
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International Journal of Development Education and Global Learning
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Jewish Historical Studies: A Journal of English-Speaking Jewry
Journal of Bentham Studies
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Research for All
The Journal of the Sylvia Townsend Warner Society
The London Journal of Canadian Studies
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Dienstleistungsproduktivität
Kundenbeiträge und Dienstleistungsproduktivität: Unterscheidung von „produktiven“ und „unproduktiven“ Kunden
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Author(s):
Heike Kurzmann
,
Sven Reinecke
Publication date
(Print):
2011
Publisher:
Gabler
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Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being.
Richard M. Ryan
,
Edward L Deci
(2000)
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Evolving to a New Dominant Logic for Marketing
Stephen Vargo
,
Robert F. Lusch
(2004)
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Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Lawrence A. Crosby
,
Kenneth R. Evans
,
Deborah Cowles
(1990)
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Book Chapter
Publication date (Print):
2011
Pages
: 353-373
DOI:
10.1007/978-3-8349-6664-3_15
SO-VID:
12c736b2-812d-42fa-a480-491fc3ba4de9
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Book chapters
pp. 35
Dienstleistungsproduktivität – Stand der Forschung und Zusammenhang zu zentralen vorökonomischen Größen im Dienstleistungsmarketing
pp. 121
Lean Management und Six Sigma als Werkzeuge zur Steigerung der Dienstleistungsproduktivität
pp. 179
Produktivitätssteigerung durch strategische Marketingplanung im Gesundheitswesen – dargestellt am Praxisbeispiel einer Augenklinik
pp. 353
Kundenbeiträge und Dienstleistungsproduktivität: Unterscheidung von „produktiven“ und „unproduktiven“ Kunden
pp. 415
Productivity in Customer Groups during a Service Experience
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