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Six sigma for service processes

Jiju Antony (2006)

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The strategy-focused organization

Robert Kaplan, David P. Norton (2001)

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What is Business Process Management?

Michael Hammer (2010)

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Publication date (Print): 2010

Publication date (Online): May 19 2010

Pages: 127-148

DOI: 10.1007/978-3-642-00416-2_6

SO-VID: 2e5d6ca1-a6a1-4b8b-9ed2-5054491d5ddb

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Six Sigma and Business Process Management

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Most cited references 16

Six sigma for service processes

The strategy-focused organization

What is Business Process Management?

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